Privacy policy

Last updated: October 13, 2025

Purpose 

We value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. Our practices comply with the Indian Information Technology rules and the Digital Personal Data Protection Act, 2023.


Information We Collect

We collect personal and non-personal information to provide and improve our services.

1. Personal Information:
When you place an order or create an account, we may collect details such as your:

  • Name
  • Shipping address
  • Email address
  • Phone number
  • Payment details

2. Non-Personal Information:
We also collect certain non-identifiable information through cookies and analytics tools, including:

  • IP address
  • Browser type and version
  • Website usage data

We do not collect sensitive personal information (such as health or biometric data) unless you voluntarily provide it - for example, when contacting customer support.


How We Use Your Information

Your data is used strictly for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Providing order updates and customer support
  • Sending transactional emails (e.g., order confirmations)
  • Sending promotional offers (only if you have opted in)

We do not sell or share your personal data with marketers or third parties without your explicit consent.


Disclosure to Third Parties

We share your information only with trusted partners who assist in delivering our services, such as:

  • Payment processors (e.g., Razorpay)
  • Shipping and logistics partners
  • Professional service providers (e.g., accountants, auditors)

All third parties are bound by confidentiality and data protection obligations. We may also disclose information if required by law enforcement or a court order. However, we never share your information with unrelated third parties. 

 

Data Security

We follow industry-standard security measures to protect your data from unauthorized access, alteration, or loss.

  • Our payment gateway is PCI-DSS compliant.
  • We use HTTPS encryption for secure data transmission.

While we take every reasonable precaution, please note that no internet-based system is completely secure, and we cannot guarantee absolute security.


Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can disable cookies in your browser settings, but doing so may affect some website features.


Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders and provide services, and
  • Meet legal or regulatory obligations (e.g., tax compliance).

Once data is no longer required, it will be securely deleted or anonymized.


Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data

To exercise these rights, please contact us via email. We will respond within the legally mandated timeframe. If you have any concerns or complaints regarding how we handle your personal data, you may contact our Data Protection Officer (details below).


Grievance Officer

In accordance with the IT Act and related rules, we have appointed a Grievance Officer for data protection matters. We will aim to resolve all grievances within one month.

You may write to the Grievance Officer with any privacy-related concerns at: amreen.siddiqui1@gmail.com.


Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest revision date will always be displayed at the top of this page. By continuing to use our website after updates, you agree to the revised policy.

For any questions or clarifications, please contact us at: amreen.siddiqui1@gmail.com.