Refund policy

Last Updated: October 13, 2025

 

We take great care to ensure that your order reaches you in perfect condition. However, if you receive a damaged or unsatisfactory product, we’re here to help.

1. Fruits

• Returns or refunds for fruits are accepted only within 24 hours of delivery.
• A valid reason such as damage, spoilage, or incorrect item must be provided.
• Customers are requested to email us at tsk@thestaplekaka.com with a photograph of the damaged product clearly showing the issue.
• The email and photograph must be sent within 24 hours of receiving the order.
• Once your claim is verified, we will arrange a replacement or full refund as per your preference.

2. Groceries and Other Items

• Returns or refunds for groceries and other non-perishable items are accepted within 48 hours of delivery. 
• Please share the reason for return and a clear photograph showing the issue by emailing us at tsk@thestaplekaka.com.
• The request must be made within 48 hours of receipt of the consignment.
• Approved returns will be replaced or refunded based on stock availability and product condition.

3. Refund Process

If your return or refund request is approved:

• Your refund will be processed within 4–5 working days.
• The credited amount will automatically reflect in your original payment method (card, UPI, or wallet).

4. Important Notes

• Returns are only accepted for damaged, defective, or incorrect items.
• Products must be returned in their original packaging. 
• We reserve the right to reject claims made after the specified time frame (24 or 48 hours, as applicable).